Privacy Policy

1. Information We Collect

ThreadHaus Loft, a custom upholstery and restoration business serving the San Antonio, Texas area, may collect information voluntarily provided through website inquiries, contact forms, Facebook or Instagram lead forms, email, telephone, and other direct communications.

This may include names, email addresses, telephone numbers, vehicle information, project descriptions, photographs, and other details necessary to evaluate and complete customer projects.

2. How We Use Information

Information may be used to respond to inquiries, prepare estimates, communicate about services, schedule projects, fulfill customer requests, and maintain business records.

3. Facebook and Instagram Lead Forms

When customers submit information through advertisements or lead forms on Meta platforms, ThreadHaus Loft receives the information provided and uses it to evaluate and respond to the requested services. Meta also processes information according to its own privacy policies.

4. Information Sharing

ThreadHaus Loft does not sell customer contact information. Information may be shared with service providers when reasonably necessary to operate the business, subject to applicable privacy and security obligations, or when legally required.

5. Website Analytics and Cookies

This website does not currently use third-party analytics, advertising pixels, or tracking cookies. Like most websites, our hosting provider may automatically record basic technical information, such as browser type and pages requested, to keep the site secure and running. If analytics or advertising tools are added in the future, this policy will be updated to describe them.

6. Information Security and Retention

ThreadHaus Loft takes reasonable steps to protect customer information and retains it only as long as reasonably necessary for legitimate business purposes or applicable legal obligations. No electronic transmission or storage method can be guaranteed completely secure.

7. Customer Privacy Requests

Customers may request access to, correction of, or deletion of their personal information by contacting ThreadHaus Loft. Requests will be handled in accordance with applicable law and legitimate recordkeeping requirements.

8. Third-Party Services

The website may link to or interact with third-party services, including Meta platforms such as Facebook and Instagram. This website does not accept or process payments. Invoices and card payments are handled separately through Square, which processes payment information under its own privacy policy. Each of these services maintains its own privacy practices.

9. Policy Updates

This policy may be updated to reflect changes in business practices, technologies, or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Information